Refund policy

Last Updated: October 15, 2026

At BoxTreasures, customer satisfaction is at the heart of everything we do. Since our establishment in 2023, we have been committed to providing a reliable, transparent, and enjoyable shopping experience.

We understand that sometimes a purchase may not meet your expectations. That's why we offer a 30-day free return and refund policy, allowing you to shop with confidence and peace of mind.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be in its original condition, unused, and free from damage caused by improper handling.

  • All original accessories, components, and packaging should be included where reasonably possible.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

If you receive an incorrect, damaged, or defective item, please contact our support team so we can assist you with an appropriate resolution.

2. Free Returns

At BoxTreasures, we offer free return shipping for eligible returns worldwide.

Customers are not required to pay return shipping fees for approved returns made within the 30-day return period.

Once your return request has been approved, our customer support team will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send items back without contacting us first, as the appropriate return location may vary depending on your order.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at support@BoxTreasures.store with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide instructions for returning your item.

Step 3: Return Your Item

Package your item securely and follow the provided shipping instructions.

Step 4: Return Inspection

Once the returned product arrives, we will inspect it to confirm its eligibility.

Step 5: Refund Processing

After approval, your refund will be issued to your original payment method.

4. Refund Policy

We offer refunds for eligible returned products within the 30-day return period.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank, credit card provider, or payment processor may require additional time to reflect the refund in your account.

If more than 10 business days have passed since your refund was issued, please contact us for assistance.

5. Damaged, Defective, or Incorrect Items

We carefully handle and process every order. However, if your product arrives damaged, defective, or different from what you ordered, please contact us at support@BoxTreasures.store.

Include the following information:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item, if available.

After reviewing your request, we will offer an appropriate solution, which may include a replacement, return, or refund.

You will not be responsible for return shipping costs when the issue results from our error.

6. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchanges are subject to product availability and the eligibility of the original item.

If a direct exchange is unavailable, we may recommend returning the original product for a refund and placing a new order.

7. Non-Returnable Items

Certain products may be excluded from standard returns where permitted by applicable law, including:

  • Personalized or custom-made products, unless defective or incorrectly supplied.

  • Gift cards or other non-refundable digital products.

  • Items that cannot be returned for hygiene or safety reasons once opened, where applicable.

  • Products damaged through misuse or improper handling.

Any product-specific restrictions will be disclosed on the relevant product page when applicable.

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@BoxTreasures.store.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

9. Lost or Missing Returns

We recommend keeping any return tracking information until your refund has been completed.

If your return shipment appears lost or delayed, please contact our customer support team so we can help investigate the issue.

10. Your Consumer Rights

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under applicable laws.

Where local consumer protection laws provide additional rights or remedies, those rights will continue to apply.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us.

BoxTreasures

Website: https://boxtreasures.store

Email: support@BoxTreasures.store

Phone: +1 (719) 260-8920

Address: 5420 Widgeon Point, Colorado Springs, CO 80918, United States

Established: 2023

We are committed to making your shopping experience as smooth, convenient, and worry-free as possible.