How Can We Help You?

BoxTreasures is an online toy store offering playful finds that bring imagination, curiosity, and joy to everyday moments.

Our collection includes sensory toys, interactive activity toys, transforming robots, collectible figures, and other fun surprises. Explore our full collection to discover what's available.

You can reach our team at support@boxtreasures.store or through our Contact Us page.

Simply choose your favorite toys, select any available options, add them to your cart, and follow the checkout instructions to complete your purchase.

Available payment methods are displayed during checkout and may vary by country or region. Please review the payment options shown before confirming your order.

Please contact us as soon as possible if you need to request a change or cancellation. We will do our best to assist, but changes may not be possible once an order has been processed or shipped.

After a successful checkout, an order confirmation is typically sent to the email address provided at checkout. Please check your spam folder if you do not see it.

Yes! BoxTreasures offers free standard shipping worldwide. Please refer to our Shipping Policy for additional details.

Estimated delivery is usually 7–10 days. Actual delivery times may vary due to destination, customs processing, holidays, or local carrier conditions.

If tracking is available for your shipment, the tracking information will be provided after your order has shipped. You may also contact our support team for assistance.

Occasionally, shipping delays can occur. If your order has not arrived within the expected timeframe, please email support@boxtreasures.store with your order number.

We offer free returns within 30 days for eligible purchases, subject to our return conditions. Please review our Return & Refund Policy before requesting a return.

Please email support@boxtreasures.store with your order number and the reason for your return. Our team will guide you through the next steps.

If an item arrives damaged or incorrect, please contact us promptly with your order number and clear photos of the issue so we can review and assist you.

Once a refund is approved and processed, the time it takes to appear in your account depends on your payment provider or financial institution.

Always review the manufacturer's recommended age range, product instructions, and safety warnings. Toys with small parts may not be suitable for young children.

Suitability varies by product. Please check the age guidance and safety information on each product page before purchasing. Never assume a toy is suitable for infants based only on its appearance or product images.

Cleaning instructions depend on the materials and features of each toy. Follow the manufacturer's care directions and avoid immersing electronic toys in water unless explicitly permitted.